Following up on audit findings

After the audit execution, the lead auditor reports the audit findings. During the audit follow-up phase, the team defines the actions identified to address the issue. These are created as quality actions and assigned to respective owners. The users respond to the quality actions assigned to them and update the status of their assigned tasks.

If the root cause cannot be identified easily, you can create a problem solving process, to identify the root cause of the issue.

Note

To create a problem solving process, or identify the root cause, you will need separate licenses for Control Plans and Problem Solving.

Example

Consider a scenario where there are issues in the production line of the steering wheel assembly of car. The problem occurs for a few weeks, and isolated incidents are resolved, but the issues keep occurring. Realizing that the issues could be related to oversight in processes, the company decides to conduct an ad-hoc internal audit to inspect all the steps in the steering wheel production process.

After the audit execution, the lead auditor reports the audit findings. One of the findings is that the steering wheel inspection process is not followed as defined. The team creates quality actions for addressing this issue and assigns them to the users responsible. The users check their inbox for the quality actions assigned to them, perform the necessary tasks, and update the status of their assigned tasks.