Add a thumbnail image and attachments to a Problem Solving process

You can attach many types of files to an issue or Problem Solving process to aid in its investigation. You can also attach any type of Teamcenter object that is in the Teamcenter database. For example, you can attach an item revision of a part or a drawing. You can choose how to relate it, including adding it as the item that contains the problem being investigated or as the solution.

Additionally, you can also add a thumbnail image to display a preview of the Problem Solving process. This image appears next to the name of the Problem Solving process in the list of Problem Solving processes displayed in the Changes tab. It replaces the default Problem Solving process icon displayed next to Problem Solving processes that do not have a thumbnail image . You can add only one thumbnail image to a Problem Solving process.

Note

In the Overall Files section, you can view all files that are attached to the Problem Solving process's Ishikawas, Ishikawa causes, 5Whys, Why questions, defects, Is and Is Not questions, checklists, and quality actions of the containment actions, corrective actions, implemented corrective actions, and preventive actions.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Attachments tab.

4. To add an attachment to the Problem Solving process, do the following:

In the Files section, click Add to .

In the Add panel, click Select File to browse to and select the required file, and click Add.

5. To replace an attachment, do the following:

In the Files section, select the file to be replaced.

Choose More Commands > Edit > Replace File.

In the Replace panel, click Select File to browse to and select the required file, and click Replace.

6. To download attachments, do the following:

In the Files section, select the files to be downloaded, and click Download .

The download begins and you receive an alert when the download is complete.

Click the alert to view the download report.

The Properties section of the report includes details about the download such as the type of export, export completion status, and transfer mode used. You can view the names of the downloaded files in the Related Objects section. A ZIP file of the selected files is displayed in the Target Object section. Note Click Alerts

to access all recent alerts.

In the Target Object section, click Download File to download the ZIP file of the selected files.

Based on your browser settings, the ZIP file may open immediately, or you may be prompted to download or save the file.

7. To delete an attachment, do the following:

In the Files section, select the files to be deleted.

Choose More Commands > Edit > Delete .

In the confirmation message, click Delete.

8. To share attachments with Supplier Quality Hub, do the following:

In the Attachments for Supplier Quality Hub section, click Add .

In the Add panel, click Select File to browse to and select the required file, and click Add.

Note The Attachments from Supplier Quality Hub section displays the attachments shared from Supplier Quality Hub to Problem Solving.

9. To add a thumbnail image to the Problem Solving process, do the following:

You can copy and paste or drag-and-drop an image from the Files section or the Overall Files section.

To add a new image as a thumbnail, do the following:

In the Thumbnail section, click Add to .

In the Add panel, click Select File to browse to and select the required file, and click Add.

10. To replace a thumbnail, do the following:

In the Thumbnail section, select the file to be replaced.

Choose More Commands > Edit > Replace File.

In the Replace panel, click Select File to browse to and select the required file, and click Replace.

11. To delete a thumbnail, do the following:

In the Thumbnail section, select the thumbnail.

Choose More Commands > Edit > Delete .

In the confirmation message, click Delete.