QualityKnowledge

problem-solving

Create a corrective action plan

After performing a root cause analysis of the Problem Solving process, as the Owner, you must add the different corrective actions that can be performed to resolve the Problem Solving process, implement these corrective actions to confirm their effectiveness, and then specify the best corrective action to be implemented. The corrective action to be implemented might be a combination of the effective corrective actions that will completely resolve the Problem Solving process.

Note

When you select a corrective action in the Plan Permanent Corrective Action section, its associated quality actions appear in the Confirmation of Effectiveness section. To add a new quality action in the Confirmation of Effectiveness section, first, select a corrective action in the Plan Permanent Corrective Action section, and then add the quality action.

The following video shows how to create a corrective action for a specific root cause.

Procedure

  1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

  1. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

  2. Click the Corrective Actions tab.

  3. To plan the corrective actions for the Problem Solving process, do the following:

(Optional) Select a root cause in the ROOT CAUSES section to create a planned corrective action for a specific root cause.

In the Plan Permanent Corrective Action section, click Add to and click one of the following:

Add Quality Action to create a new quality action.

Add Quality Action from Template to create a new quality action from a template.

Add Quality Action as a Template to create a new quality action and set it as a template.

When you open the quality action, you can view the parent Problem Solving process and the linked root causes in the Where Used tab.

To link the root causes to a planned corrective action, select the corrective action, and do the following:

Click Link Root Cause in the Plan Permanent Corrective Action section.

In the Link Root Cause panel, select the required root causes, and click Link.

To delink the required root causes from a planned corrective action, select the corrective action, and do the following:

Click Unlink Root Cause in the Plan Permanent Corrective Action section.

In the Unlink Root Cause panel, select the required root causes, and click Unlink.

After you create the planned corrective action, your manager might review it and give feedback that the action is a containment action or preventive action rather than a planned corrective action. In this case, you can convert the planned corrective action to a containment action or preventive action by changing its subtype as follows:

In the Plan Permanent Corrective Action tab, select the required planned corrective action, and choose More Commands > Manage > Move Quality Action.

Do one of the following:

To convert a planned corrective action to a containment action, from the Quality Action Subtypes list, select Containment Action.

To convert a planned corrective action to a preventive action, from the Quality Action Subtypes list, select Preventive Action.

Click Change.

  1. To define the quality actions that confirm the effectiveness of the corrective action, select a planned corrective action in the Plan Permanent Corrective Action section, click Add to in the Confirmation of Effectiveness section, and click one of the following:

Add Quality Action to create a new quality action.

Add Quality Action from Template to create a new quality action from a template.

Add Quality Action as a Template to create a new quality action and set it as a template.

When you open the quality action, you can view the parent Problem Solving process in the Where Used tab.

  1. To specify the best corrective action to be implemented, in the Implement Corrective Actions section, click Add to , and click one of the following:

Add Quality Action to create a new quality action.

Add Quality Action from Template to create a new quality action from a template.

Add Quality Action as a Template to create a new quality action and set it as a template.

When you open the quality action, you can view the parent Problem Solving process in the Where Used tab.

  1. To link the root causes to a corrective action to be implemented, select the corrective action, and do the following:

Click Link Root Cause in the Implement Corrective Actions section.

In the Link Root Cause panel, select the required root causes, and click Link.

The following video shows how to link a corrective action to a root cause.

  1. To delink the root causes from a corrective action to be implemented, select the corrective action, and click Unlink Root Cause in the Implement Corrective Actions section.

  2. To specify the Execution Type of the quality action, click in the Execution Type column, and select the required value from the list.

In this column, you can specify the type of action to be performed. For example, you can choose to quarantine the part that is causing the issue.

  1. To specify the Execution Reference of the quality action, do the following:

Select the quality action and choose More Commands > Manage > Assign Execution Reference.

To specify the part that is impacted by the quality action, either create the part or search for and select the part.

For example, if you are facing an issue with the car wiper blade, you can assign the car wiper blade as the Execution Reference of the quality action.

Click Assign.

  1. After adding the required quality actions, you can assign responsible users as follows:

Select the required quality actions and click Assign Responsible User.

In the Assign Responsible User panel, type a name or title to filter the list of users.

Select the required user and click Add.

Source: https://docs.sw.siemens.com/en-US/doc/282219420/PL20251212545240207.problem_solving/xid1582320 · retrieved 2026-07-11