How to use the methodology of defects to perform a root cause analysis

The Owner can add the defects that define the caused-by analysis of the defect that you, as an Owner, have added in the Problem Description tab. This analysis defines the defects that have caused the problem in relation to its source.

The defect from the Problem Description tab automatically appears in this tab as a starting point for the analysis. To this defect, you must add the various defects that in turn caused this defect. Then, you can analyze the defects and mark which defect is the root cause of the problem. When you know the root cause, you can develop the relevant corrective actions and preventive actions.