Define the Problem Solving process containment actions

After defining the Problem Solving process problem in detail, the Owner must define the interim containment actions that must be performed to stop the current problems. A combination of these containment actions comprises the containment action plan of the Problem Solving process. For example, consider the following problem: The car wiper is not working. The containment actions to stop this problem are to stop all wiper assembly operations and to stop the production of cars.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Containment Actions tab.

When you derive a Problem Solving process from an issue, the issue's containment actions are populated in the RELATED QUALITY ISSUES section. You can use this information as input while creating containment actions for the Problem Solving process.

4. In the Containment Action Plan section, click Add to and click one of the following:

Click Add Quality Action to create a new quality action as follows:

In the Add Quality Action panel, specify a name for the quality action and optionally enter a description.

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

(Optional) Specify a due date and select other options as appropriate.

From the Quality Action Status menu, select a status. By default, it is Draft.

In the Responsible User section, click Add Responsible User and do the following.

In the Add Responsible User panel, type a name or title to filter the list of users.

Select the required team member and click Add.

In the Targets box, click Add to add targets to the quality action.

(Optional) Select Confirmation Required to make the responsible user confirm the action.

(Optional) Select Feedback At Completion to collate feedback from the responsible user after implementing the quality action.

Select the Autocomplete By Dependent check box if dependent quality actions can close the parent quality action. Selecting this check box allows you to avoid performing the manual step of closing the parent quality action.

In the Projects section, click Add Project and do the following.

In the Add Project panel, type the name of a project to filter the list of projects.

Select the required projects, and click Assign. The quality action is assigned to the selected projects.

To create the quality action, click Add.

Click Add Quality Action from Template to create a new quality action from a template as follows.

In the Add Quality Action From Template panel, specify the filter criteria in the Filters box.

Select the required template in the Results section, and click Select to specify the details.

In the Add Quality Action From Template panel, specify the required information to create the quality action.

Click Add Quality Action as a Template to create a new quality action and set it as a template as follows:

In the Add Quality Action As A Template panel, specify a name for the quality action and optionally enter a description.Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

Click Add.

When you open the quality action, you can view the parent Problem Solving process in the Where Used tab.

5. After adding the required quality actions, you can assign responsible users as follows:

Select the required quality actions and click Assign Responsible User.

In the Assign Responsible User panel, type a name or title to filter the list of users.

Select the required user and click Add.

6. To specify the Execution Type of the quality action, click in the Execution Type column, and select the required value from the list.

In this column, you can specify the type of action to be performed. For example, you can choose to hold back the part that is causing the issue.

7. To specify the Execution Reference of the quality action, do the following:

Select the quality action and choose More Commands > Manage > Assign Execution Reference.

To specify the part that is impacted by the quality action, either create the part or search for and select the part.

For example, if you are facing an issue with the car wiper blade, you can assign the car wiper blade as the Execution Reference of the quality action.

Click Assign.

8. To display the containment action in the Problem Solving report, do the following:

Choose More Commands > Edit  > Start Edit .

In the Visible In Report column, click inside the column, and select the displayed check box to display the containment action or clear the check box to hide the containment action in the report.

Choose More Commands > Edit  > Save Edits .

For more information about quality actions, see Create a quality action.

9. After you create the containment action, your manager might review it and give feedback that the action is a planned corrective action or a preventive action rather than a containment action. In this case, you can convert the containment action to a planned corrective action or preventive action by changing its subtype as follows:

In the Containment Actions tab, select the required containment action, and choose More Commands > Manage > Move Quality Action.

Do one of the following:

To convert a containment action to a planned corrective action, from the Quality Action Subtypes list, select Corrective Action.

To convert a containment action to a preventive action, from the Quality Action Subtypes list, select Preventive Action.

Click Change.

Depending on your selection, the containment action is either moved to the Corrective Actions tab or the Preventive Actions tab as a planned corrective action or a preventive action, respectively.