Define the preventive actions that stop the recurrence of the Problem Solving process problem

After the Owner creates the Problem Solving process's corrective actions, the Owner must define the Problem Solving process's preventive actions. These actions are performed to prevent a future occurrence of the issue.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Preventive Actions tab.

4. In the Prevent recurrence section, click Add to and click one of the following:

Add Quality Action to create a new quality action.

Add Quality Action from Template to create a new quality action from a template.

Add Quality Action as a Template to create a new quality action and set it as a template.

For more information about quality actions, see Create a quality action.

When you open the quality action, you can view the parent Problem Solving process in the Where Used tab.

5. After adding the required quality actions, you can assign responsible users as follows:

Select the required quality actions and click Assign Responsible User.

In the Assign Responsible User panel, type a name or title to filter the list of users.

Select the required user and click Add.

6. To display the preventive action in the Problem Solving report, do the following:

Choose More Commands > Edit > Start Edit .

In the Visible In Report column, click inside the column, and select the displayed check box to display the preventive action or clear the check box to hide the preventive action in the report.

Choose More Commands > Edit > Save Edits .

7. If you have derived an engineering change request (ECR), engineering change notice (ECN), Problem Solving process, or a Simple Change from the Problem Solving process, the details of the respective ECR, ECN, Problem Solving process, or Simple Change are listed in the Implement by Change Request/Change Notice/Problem Solving section. To add the additional ECRs, ECNs, Problem Solving processes, or Simple Changes that implement the preventive action, do the following:

Click Add to .

In the Add panel, select the ECN, ECR, Problem Solving process, or Simple Change from the Palette tab or Search tabs.

Click Add.

8. After you create the preventive action, your manager might review it and give feedback that the action is a containment action or planned corrective action rather than a preventive action. In this case, you can convert the preventive action to a containment action or planned corrective action by changing its subtype as follows:

In the Preventive Actions tab, select the required preventive action, and choose More Commands > Manage > Move Quality Action.

Do one of the following:

To convert a preventive action to a containment action, from the Quality Action Subtypes list, select Containment Action.

To convert a preventive action to a planned corrective action, from the Quality Action Subtypes list, select Corrective Action.

Click Change.

Depending on your selection, the preventive action is either moved to the Containment Actions tab or the Corrective Actions tab as a containment or a planned corrective action, respectively.