Add the various causes and child causes of the problem to an Ishikawa

In the Ishikawa, add the various causes and child causes that might have caused the problem. While analyzing a cause, the team might find that it requires additional investigation, they can create child causes for that specific cause. The child cause inherits the cause group of the parent cause.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

4. In the left pane of the Root Cause Analysis work mode, to add causes to the Ishikawa or a cause in the Overview tab in the right pane, select it, and do the following:

Choose More Commands

New Cause.

You can also right-click the Ishikawa or the existing cause, and choose Cause.

In the Root Cause Analysis Tree panel, select the Ishikawa or the existing cause and click Cause in the work area toolbar. You can open this panel by choosing More Commands

View  > Show RCA Tree . This panel can be opened from all Problem Solving tabs, except the Root Cause Analysis work mode. The panel displays the entire Root Cause Analysis tree structure containing the problem description defect and its child defects, 5Whys, and Ishikawas that you have added. You can also open the linked failures and defective items from the Related Failure and Defective Item columns, respectively. The panel allows you to retain the context of root cause analysis while navigating to different locations in Teamcenter.

From the Ishikawa Cause Group list, select the cause group where you want to add the cause.

If you are adding a child cause to an existing cause, the child cause inherits the cause group of the parent cause.

Specify a name for the cause and optionally, enter a description.

Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

Add the required failure.

To mark the current cause as one of the root causes of the Problem Solving process, select the Root Cause check box.

Problem Solving displays the options to create a new 5Why or Ishikawa. This helps you to perform a further analysis in a new Analysis Dimension to determine additional root causes, if required.

To create a new 5Why or Ishikawa, select 5Why or Ishikawa, respectively.

Click Add. The cause is added to the Ishikawa or the existing cause. If you add a child cause to an existing cause, a blue bar appears in the parent cause to indicate that it has one or more child causes. If you add a 5Why to a cause, a purple bar appears in the parent cause to indicate that it has a child 5Why. If you add a 5Why to a child cause, a purple bar appears in the child cause to indicate that it has a child 5Why. Depending on the option you have selected in the Add New section, the relevant panel opens where you can create a new 5Why or Ishikawa.

Select 5Why or Ishikawa and click Add.

Depending on the option you have selected, the relevant panel opens where you can create a new 5Why or Ishikawa.

Add the required defective item.

Repeat the steps until you have added all the required causes in their associated cause groups or the existing causes.

5. In the left pane of the Root Cause Analysis work mode, to add causes to the Ishikawa or a cause in the Methodology tab, select it, and do the following:

Click the Methodology tab in the right pane.

To add a cause to a cause group or a cause, select it and click Cause in the work area toolbar.

You can also select the cause group or cause, click Add , and click Cause .

Specify a name for the cause and optionally, enter a description.

Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

Add the required failure.

To mark the current cause as one of the root causes of the Problem Solving process, select the Root Cause check box.

Problem Solving displays the options to create a new 5Why or Ishikawa. This helps you to perform a further analysis in a new Analysis Dimension to determine additional root causes, if required.

To create a new 5Why or Ishikawa, select 5Why or Ishikawa, respectively.

Click Add.

The cause is added to the Ishikawa or the existing cause. If you add a child cause to a cause, a blue bar appears in the parent cause to indicate that it has child causes. If you add a 5Why to a cause, a purple bar appears in the parent cause to indicate that it has a child 5Why. If you add a 5Why to a child cause, a purple bar appears in the child cause to indicate that it has a child 5Why.

Depending on the option you have selected in the Add New section, the relevant panel opens where you can create a new 5Why or Ishikawa.

Select 5Why or Ishikawa and click Add.

Depending on the option you have selected, the relevant panel opens where you can create a new 5Why or Ishikawa.

In the Methodology tab in the right pane, you can view the additions to a cause group as you add them.