problem-solving

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Problem Description tab.

4. In the Describe the Problem - Defect section, click Add to add the appropriate defect that resulted in the Problem Solving process.

You can add only one defect in this section because this defect is the reason for creating the Problem Solving process. Note If you have derived a Problem Solving process from the symptom defect of an issue, the symptom defect is listed here. If you have derived a Problem Solving process from another Problem Solving process, the root cause of the source Problem Solving process is listed here.

5. In the New tab, you can create a new defect by specifying a name and description.

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

6. (Optional) Select the Reoccurring check box if the defect is a reoccurring defect.

7. (Optional) Specify the Category of the defect.

8. To add the required failure, do the following:

In the Failure section, click Add Failure .

In the Add panel, search for and select the required failure.

(Optional) To remove the failure and add another one, select it and click Remove Failure .

To add the selected failure, click Add.

9. Click Add.

This defect automatically appears in Root Cause Analysis. To this defect, you can add the following:

Failure code from the failure catalog

Defective item

Is/Is Not questions

Document and image attachments

Quality actions

Is/Is Not questions

10. To delete the problem description defect, do the following:

Select it, and click Delete .

In the confirmation message, click Delete.

Note You can delete the problem description defect only if you have not added a 5Why, Ishikawa, or defect in Root Cause Analysis.

11. To add the required defective item, open the problem description defect, and do the following:

In the Defective Item section, click Add .

In the Add panel, search for and select the required defective item. Click Add.

To replace a defective item, select it and click Replace .

In the Replace panel, search for and select the required defective item, and click Add.

To remove a defective item, select it and click Remove .

12. To add the problem items that are causing the Problem Solving process, do the following:

In the Problem Items section, click Add to .

In the Add panel, select the type of item and specify the required information to create the problem item.

You can also use the Palette tab or the Search tab to locate the required problem items.

When you add a problem item, its associated objects are populated in the Impacted Item Evaluation section. This provides an overview of the other areas that are impacted by the problem item, such as the control plans, qualification profiles, Failure Mode and Effects Analysis (FMEA), or projects that are impacted by this item. Quality audits appear in this section if they have a common vendor with the problem item. You can open the associated objects, review them, and then decide the next step.

Example When you add the Car Wiper Assembly as a problem item, its associated design FMEA is populated in the Impacted Item Evaluation. After opening the design FMEA and reviewing it, you decide to revise the design FMEA. To do this, drag the design FMEA to the Reference Items section, and derive a change request. In the Derive Change panel, the design FMEA is populated in the Change Reference section. When you open the derived change request, the design FMEA is added as a Reference Item, and the source Problem Solving process is added in Problem Reports.

In the PMI Preview section, you can view associated part drawings of the Inspection Definitions added to the Problem Solving process as problem items. To work with the part drawings in the PMI Preview section, you can use the following options:

If the part has multiple sheets, you can select the required sheet from the list of sheets.

From the Model Views list, select the type of view for the part. The view of the part is positioned to the selected view. The different views allow you to easily identify which section of the part is associated with a specific balloon. This is especially helpful when the part has multiple balloons that cover the geometry of the part, and you need to view only a specific section.

Use the roller on your mouse to zoom in and out of the part drawing. Hold the Ctrl key and drag with the left mouse button to move the drawing in the work area.

Note To do this, the administrator must install Control and Inspection Planning.

13. To add the items that are affected by the Problem Solving process, do the following:

In the Affected Items section, click Add to .

In the Add panel, select the type of item and specify the required information to create the affected item.

You can also use the Palette tab or the Search tab to locate the required affected items.

In the PMI Preview section, you can view associated part drawings of the Inspection Definitions added to the Problem Solving process as affected items. To work with the part drawings in the PMI Preview section, you can use the following options:

If the part has multiple sheets, you can select the required sheet from the list of sheets.

From the Model Views list, select the type of view for the part. The view of the part is positioned to the selected view. The different views allow you to easily identify which section of the part is associated with a specific balloon. This is especially helpful when the part has multiple balloons that cover the geometry of the part, and you need to view only a specific section.

Use the roller on your mouse to zoom in and out of the part drawing. Hold the Ctrl key and drag with the left mouse button to move the drawing in the work area.

Note To do this, the administrator must install Control and Inspection Planning.

14. To add the reference items that provide more information about the problem to the Owner, do the following:

In the Reference Items section, click Add to .

In the Add panel, select the type of item and specify the required information to create the reference item.

You can also use the Palette tab or the Search tab to locate the required reference items.

In the PMI Preview section, you can view associated part drawings of the Inspection Definitions added to the Problem Solving process as reference items. To work with the part drawings in the PMI Preview section, you can use the following options:

If the part has multiple sheets, you can select the required sheet from the list of sheets.

From the Model Views list, select the type of view for the part. The view of the part is positioned to the selected view. The different views allow you to easily identify which section of the part is associated with a specific balloon. This is especially helpful when the part has multiple balloons that cover the geometry of the part, and you need to view only a specific section.

Use the roller on your mouse to zoom in and out of the part drawing. Hold the Ctrl key and drag with the left mouse button to move the drawing in the work area.

Note To do this, the administrator must install Control and Inspection Planning.

15. To add links to information available on an external site, do the following:

In the Web Links section, click Add to .

In the Add panel, select the type of link you want to add.

You can create a remote link to view the external element within Teamcenter. For example, you can create a link from a Problem Solving process in Teamcenter to a software defect in the external application. Once this is done, you can view the software defect from Teamcenter. Caution The administrator must install Linked Data Framework in the Teamcenter environment for you to be able to create a remote link. If Linked Data Framework is not installed, you can create only Web links.

You can create a Web link to provide quick access to information available on an external site.

If you chose to add a Remote Link, update the properties as follows:

Select the project from the Project list. Click the Existing option. To select a resource in the external application, click Add next to the Remote Reference label.Log on to the external application if prompted and select an existing resource in that application. This action takes you back to the Add panel. From the Relation list, select the relation you want to create between Teamcenter and the external element.Note If only one relation is applicable, this relation is used automatically. Manual selection is not required.

Click Add to create the link.

If you chose to add a Web Link, specify the name of the link in the Name box and the required URL in the URL box, and then click the Add button.

16. In the Repeated Defects Evaluation section, you can view the related Problem Solving processes by filtering them with the following criteria:

Common problem items: Click the Filter icon and select Show with Common Problem Item to view all existing Problem Solving processes that have the same problem item.

Common failures: Click the Filter icon and select Show with Common Failure to view all existing Problem Solving processes that have the same failure attached to the problem description defect.

If you select both filter criteria, you can view all existing Problem Solving processes that have the same problem items and failures attached to the respective problem description defects. If you do not select any filter criteria, this section displays all existing Problem Solving processes with common problem items attached to Problem Solving processes and failures attached to the respective problem description defects.