Perform a root cause analysis

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

4. To link multiple failures to defects, Whys, or Ishikawa causes, do the following:

In the Overview tab, click View  > Show RCA Tree to display the Root Cause Analysis Tree panel. The panel displays the entire Root Cause Analysis tree structure containing the problem description defect and its child defects, 5Whys, and Ishikawas that you have added. You can also open the linked failures and defective items from the Related Failure and Defective Item columns, respectively. The panel allows you to retain the context of root cause analysis while navigating to different locations in Teamcenter.

Navigate to the Quality Master Data library, and click the Failure Specifications tab.

Select the required failure, and drag it to the target defects, Whys, or Ishikawa causes.

You can also select the required failure, and click Add Failure in the Root Cause Analysis Tree panel. The failure is added to the defects, Whys, or Ishikawa causes selected in the Root Cause Analysis Tree panel.

In the confirmation message, click Failure to indicate that you are adding a failure to the target defects, Whys, or Ishikawa causes.

Repeat the steps until you have added all the required failures.

5. To link a single failure code to a defect, Why, or Ishikawa cause, do the following:

Click the Root Cause Analysis work mode.

In the left pane of the Root Cause Analysis work mode, expand the required defects, 5Whys, or Ishikawa.

Select the required defect, Why, or Ishikawa cause that you want to link to a failure code.

In the Failure Code from Catalog section in the Overview tab of the right pane, click Add Failure to add the required failure.