Generate a Problem Solving report

When you generate a report for a Problem Solving process, you can view detailed information about the individual process.

Prerequisites

To view the report on Windows operating systems, ensure that you enable Unicode UTF-8 as follows:

1. Open the Region dialog box in the Windows Control Panel.

2. In the Region dialog box, click the Administrative tab.

3. Under Language for non-Unicode programs, click Change system locale.

4. In the Region Settings dialog box, select Beta: Use Unicode UTF-8 for worldwide language support.

5. Close all dialog boxes and restart your system.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the required Problem Solving process.

3. (Optional) To display an attachment in the Problem Solving report, do the following:

Click the Attachments tab.

In the Overall Files section, select the attachment to be displayed in the report.

Click Toggle Visibility in the work area toolbar to display or hide the attachment in the report.

4. To generate a report, choose More Commands

New

Generate Report.

5. In the Generate Report panel, select Problem Solving Report.

6. In the Format section, do the following:

From the Style Sheet list, select from the following style sheets:

AWC_Problem_Solving_Report_excel_OOXML.xsl: Select this style sheet to generate the report as a Microsoft Excel file.

AWC_Problem_Solving_Report_html.xsl: Select this style sheet to generate the report as an HTML file.

AWC_Problem_Solving_Report_pdf.xsl: Select this style sheet to generate the report as a PDF file.

From the Report Display Locale list, select the required locale.

(Optional) In the Save to FileName box, type the file name of the report.

Click Generate.

The generated report is attached to the Files section of the Attachments tab.

7. If you select the AWC_Problem_Solving_Report_html.xsl style sheet, an HTML report is generated and is displayed in the Reports tab.

The HTML report is available in the Reports tab for the current session only. This report contains detailed information about the Problem Solving process. Some examples of the details include:

Is/Is Not analysis performed on the Problem Solving process, including the Is and Is Not questions.

Details of the related Problem Solving processes and issues.

Text, tables, or graphics in the rich text editor from the More Information section of a 5Why, Ishikawa, or defect used in root cause analysis.

Images that are attached to the problem description defect. You can preview each image and use the Zoom In or Zoom Out buttons to increase or decrease the image magnification.

Complete Ishikawa diagrams from the Methodology tab of the respective Ishikawa. You can view the causes and child causes in a cause group and the images that are attached to each cause and child causes. You can preview each image attached to the cause and child causes, and use the Zoom In and Zoom Out buttons to increase and decrease the image magnification, respectively.

Hierarchical view of the Why questions that you added to each 5Why and details of each Why question.

Note If you add an image with the default relation, such as 5Why Attachment, Ishikawa Attachment, or Defect Attachment, to the respective objects of the Problem Solving process, the image appears in the report only after you set the Visible In Report property to True. If you attach an image without using any of the 5Why Attachment, Ishikawa Attachment, or Defect Attachment relations, these images appear in the report automatically. The following types of images are supported:

GIF

JPEG

JPG

PNG

8. If you select the AWC_Problem_Solving_Report_excel_OOXML.xsl style sheet, browse to the Downloads folder of your browser, and open the Microsoft Excel version of the report.

This report contains the same detailed information as in the HTML report, except for the images that are attached to the Problem Solving process.

9. If you select the AWC_Problem_Solving_Report_pdf.xsl style sheet, browse to the Downloads folder of your browser, and open the PDF version of the report.

This report contains the same detailed information as in the HTML report, including the images that are attached to the Problem Solving process.