What is Quality Issue Management?

Teamcenter Quality Issue Management allows you to capture issues in various forms of complaints, defects, and non-conformances that inconvenience customers, in a central location. You can record the symptoms of the issue in symptom defects and define an action plan for the issue through a combination of containment actions. After reviewing and investigating the issue, you can create a Problem Solving process to resolve the issue.

Example

Consider a scenario where the wiper blade in a car is not working correctly. There might be multiple reasons for this issue, such as:

• The wiper blade was not fixed properly to the wiper arm.

• The width of the wiper blade is not proportionate to the wiper arm.

• The dimensions of the wiper blade and wiper arm were not considered during the design process.

• Poor quality raw material was used during the manufacturing process.

Using Quality Issue Management, in Teamcenter, you can record the wiper blade issue, create symptom defects for the issue, and create the containment actions to be taken to stop the production of the faulty wiper blade. Finally, you can create a Problem Solving process to find the root cause of the issue and resolve it.

Where do I go from here?

Installer	To know which features are required to install Quality Issue Management, see Install Problem Solving and Quality Issue Management.
Administrator	To configure Quality Issue Management according to your business requirements, see Configure Problem Solving and Quality Issue Management.
Business User
How can I get started with Quality Issue Management in Teamcenter?	You can start by creating an issue and recording the symptom defects.
After creating the issue, what are the next steps in Teamcenter?	You can define the issue containment actions as a next step.
After reviewing and investigating the issue, what is the final step?	You can create a Problem Solving process to resolve the issue.