Allow External Users to view details of the assigned Problem Solving process

If your company has signed a partner contract with one of your vendors, then the Owners of the issue or the Problem Solving process can assign the partner representatives of the vendor to work on the issue or Problem Solving process as External Users.

In the assigned Problem Solving process, the External Users can view details, such as the problem description defect, root causes, or quality actions, only when you configure the access control list (ACL) for Workspace objects to grant Read access to External Users. You can choose to allow External Users to view the details by configuring the ACL as follows:

Procedure

1. In Access Manager, select the Has Class( POM_object ) node in the access rule tree.

2. Expand Is Current Group External and select External User ACL for Workspace objects.

3. For the External Group, double-click the ACE box for the Read privilege, and choose the check mark to grant privileges.

4. Click Modify in the Named ACL pane to save the updates to the ACL.

5. Click the Save button in the Access Manager toolbar.