Create an Ishikawa to record the various causes of the problem

For the problem description defect and each defect, you can create an Ishikawa to determine which defect is the root cause of the Problem Solving process.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

Note You must have already created the problem description defect before creating the Ishikawa.

4. In the left pane of the Root Cause Analysis work mode, select the defect where you want to add the Ishikawa, and do the following:

Choose More Commands

New Ishikawa.

You can also right-click the defect, and choose Ishikawa.

In the Root Cause Analysis Tree panel, select the defect and click Ishikawa in the work area toolbar. You can open this panel by choosing More Commands

View  > Show RCA Tree . This panel can be opened from all Problem Solving tabs, except the Root Cause Analysis work mode. The panel displays the entire Root Cause Analysis tree structure containing the problem description defect and its child defects, 5Whys, and Ishikawas that you have added. You can also open the linked failures and defective items from the Related Failure and Defective Item columns, respectively. The panel allows you to retain the context of root cause analysis while navigating to different locations in Teamcenter.

Specify a description for the Ishikawa.

By default, Problem Definition is populated with the value of the Problem Definition defect. You can edit this value or retain the existing value. Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

From the Analysis Dimension list, select the dimension of the analysis being done in the Ishikawa:

Occurrence: Select this option to identify why the problem occurred.

Non-Detection: Select this option to identify why the problem was not detected earlier.

The selected option is appended to the name of the Ishikawa. This allows you to easily identify the dimension of the analysis being done in the Ishikawa.

In the Cause Group box, type the name of the new cause groups you want to add in addition to the existing cause groups.

To rearrange the cause groups, do the following:

Choose More

Reorder. Select a cause group and click Move Up or Move Down . Click Remove to remove a selected cause group. After you complete rearranging the cause groups, click Done.

Click Add.

The Add panel opens automatically after you add the Ishikawa. This is for you to add causes. This panel is pinned so that you can continue adding the required causes.

From the Ishikawa Cause Group list, select the cause group where you want to add the cause.

Specify a name for the cause and optionally, enter a description.

Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

Add the required failure.

To mark the current cause as one of the root causes of the Problem Solving process, select the Root Cause check box.

Problem Solving displays the options to create a new 5Why or Ishikawa. This helps you to perform a further analysis in a new Analysis Dimension to determine additional root causes, if required.

To create a new 5Why or Ishikawa, select 5Why or Ishikawa, respectively.

Click Add.

The cause is added to the Ishikawa. Depending on the option you have selected in the Add New section, the relevant panel opens where you can create a new 5Why or Ishikawa, if required.

Repeat the steps until you have added all the required causes in their associated cause groups.

Click the Methodology tab in the right pane to view all the causes you have added to the Ishikawa.

To capture the current view of the Ishikawa diagram, click Save Diagram.

The snapshot is added as an attachment in the Attachments tab of the Ishikawa. You can view the snapshot in the Preview section of the Overview tab. The same attachment is also added in the Overall Files section of the Attachments tab of the Problem Solving process. If you have used any of the following characters in the name of an Ishikawa, cause group, causes, and child causes, an error occurs when you click Save Diagram:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon ( :)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

To display a snapshot of the Ishikawa when you print it, do the following:

In the Attachments tab, for the snapshot, click inside the Visible In Report column to display the check box that defines this property. Set the value of this column to True.

To print the current view of the Ishikawa diagram, do the following:

Click Print Diagram.The Ishikawa diagram opens in a new browser tab. Print the Ishikawa diagram from your browser.

Click Full Screen in the Methodology tab to maximize the view, and click Exit Full Screen to return to the default view.