Perform a root cause analysis > Perform a root cause analysis by creating and analyzing the defects that cause the problem

Edit a defect

Procedure

If this option is unavailable, search for it. You can pin it from the search results for future access.

From the CHANGES folder, select and open the Problem Solving process that you want to edit.
Click the Root Cause Analysis work mode.
In the left pane of the Root Cause Analysis work mode, select and expand the problem description defect or the child defect that contains the defect to be edited.
Select the defect, and choose More Commands

Edit Summary .
In the Overview tab in the right pane, make the required updates.
In the More Information section, click the Details box, and add detailed content such as text, tables, or graphics in the rich text editor.

Use the Full Screen view to view all information entered in the Details box.

From the Evaluation list, select the current status of the defect. Select one of the following:

Draft: Indicates that the defect is created.

Investigating: Indicates that the investigation is in progress to evaluate if the defect is valid.

Confirmed: Confirms that the defect is valid.

Invalidated: Confirms that the investigation has proven that the defect is invalid.

After the analysis is done, you can use this property to indicate whether the defect is valid or not.

From the Analysis Dimension list, update the dimension of the analysis being done in the defect:

Occurrence: Select this option to identify why the problem occurred.

Non-Detection: Select this option to identify why the problem was not detected earlier.

Note You can edit the Analysis Dimension of a defect only if the defect is a child of the problem description defect.

From the Analysis Type list, update the type of analysis that you want to perform:

Specific: Select this option to identify why the specific problem occurred.

Detection: Select this option to identify why the problem was not detected earlier.

Systemic: Select this option to identify why the system allowed the problem to occur.