The Audit and Assessment taskflow process

As an example, consider a scenario where there are issues in the production line of the steering wheel assembly of car. The problem occurs for a few weeks, and isolated incidents are resolved, but the issues keep occurring. Realizing that the issues could be related to oversight in processes, the company decides to conduct an ad-hoc internal audit to inspect all the steps in the steering wheel production process.

While planning the audit, the audit planner specifies the objective of the audit: to analyze the production process of the steering wheel assembly. As the audit is conducted on site, the audit planner specifies the audit location accordingly. The audit planner then adds the shop floor personnel, supervisor, and management representatives as the audit participants. The audit schedule and the agenda are also specified so that the participants can plan their schedule and availability. The questionnaires that are assessed during the audit execution phase are created as checklists in the Quality Master Data library and associated with the audit.

During the audit execution phase, the lead auditor conducts interviews with the participants and updates the checklist to record the audit findings.

The lead auditor grades the audit based on the severity of the findings and prepares an audit summary report. During the audit review with the team the auditor adds actions to each finding, if needed. Actions can also be defined at a later stage.

The users respond to the quality actions assigned to them and update the status of their assigned tasks.

Finally, after following up on the status of the various findings and the required actions, the auditor updates the status of the audit and closes it.