Add 5Whys and the Why questions to a defect

For the problem description defect and each defect, you can implement the 5Whys by adding the required 5Whys and the Why questions to determine which defect is the root cause of the Problem Solving process.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

Note You must have already created the problem description defect before creating the 5Why.

4. In the left pane of the Root Cause Analysis work mode, select the defect where you want to add the 5Why, and do the following:

To add an existing 5Why to the defect, do the following:

Drag the existing 5Why to the defect in the left pane. In the confirmation message, click Update.The Analysis Dimension value of the 5Why is updated with the value of the defect.

To add a new 5Why to the defect, do the following:

Choose More Commands

New 5Why.You can also right-click the defect, and choose 5Why. In the Root Cause Analysis Tree panel, select the defect and click 5Why in the work area toolbar. You can open this panel by choosing More Commands View  > Show RCA Tree . This panel can be opened from all Problem Solving tabs, except the Root Cause Analysis work mode. The panel displays the entire Root Cause Analysis tree structure containing the problem description defect and its child defects, 5Whys, and Ishikawas that you have added. You can also open the linked failures and defective items from the Related Failure and Defective Item columns, respectively. The panel allows you to retain the context of root cause analysis while navigating to different locations in Teamcenter.
Specify a description for the 5Why. By default, Problem Definition is populated with the value of the Problem Definition defect. You can edit this value or retain the existing value.Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

From the Analysis Dimension list, select the dimension of the analysis being done in the 5Why:

Occurrence: Select this option to identify why the problem occurred.

Non-Detection: Select this option to identify why the problem was not detected earlier.

The selected option is appended to the name of the 5Why. This allows you to easily identify the dimension of the analysis being done in the 5Why. From the Analysis Type list, select the type of analysis that you want to perform:

Specific: Select this option to identify why the specific problem occurred.

Detection: Select this option to identify why the problem was not detected earlier.

Systemic: Select this option to identify why the system allowed the problem to occur.

The selected option is appended to the name and the selected Analysis Dimension of the 5Why. This allows you to easily identify the dimension and the type for the analysis being done in the 5Why. Click Add.The 5Why appears under the defect.The Add panel opens automatically after you add the 5Why. This is for you to add the Why questions. This panel is pinned so that you can continue adding the required Why questions. If you click the Methodology tab and add Why questions, you can view the Why structure being created while adding Why questions.

5. To add a Why question to the 5Why in the Methodology tab in the right pane, select the 5Why and do the following:

Click the Methodology tab in the right pane.

Choose More Commands > New > Why.

You can also click Why in the work area toolbar to add a Why question.

Specify a name and a description.

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

Add the required failure.

To mark the current Why question as one of the root causes of the Problem Solving process, select the Root Cause check box.

Problem Solving displays the options to create a 5Why for a new analysis dimension or a new type of analysis.

To create the required new 5Why, select one of the following:

For New Analysis Dimension: Select this option to create a 5Why with a new analysis dimension and analysis type. The new 5Why is added as a sibling of the parent 5Why.

For New Analysis Type: Select this option to create a 5Why with the same analysis dimension but with a new analysis type. The new 5Why is added as a child of the parent 5Why. It inherits the analysis dimension of the parent 5Why.

Click Add.

The Why question is automatically added as the last Why. Depending on the option you have selected in the Add New 5Why section, the relevant panel opens where you can create a new 5Why.

Add the required defective item.

Repeat the steps until you have added all the required Why questions.

6. To add a Why question to the 5Why in the Overview tab in the right pane, select the 5Why and do the following:

Choose More Commands > New > Why.

In the Root Cause Analysis Tree panel, select the 5Why and click Why in the work area toolbar. You can open this panel by choosing More Commands

View  > Show RCA Tree . This panel can be opened from all Problem Solving tabs, except the Root Cause Analysis work mode. The panel displays the entire Root Cause Analysis tree structure containing the problem description defect and its child defects, 5Whys, and Ishikawas that you have added. You can also open the linked failures and defective items from the Related Failure and Defective Item columns, respectively. The panel allows you to retain the context of root cause analysis while navigating to different locations in Teamcenter.

Specify a name and a description.

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

Siemens Industry Software Inc. recommends that you do not use the following characters to avoid errors:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon (:)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

Add the required failure.

To mark the current Why question as one of the root causes of the Problem Solving process, select the Root Cause check box.

Problem Solving displays the options to create a 5Why for a new analysis dimension or a new type of analysis in the Add New 5Why section.

To create the required new 5Why, select one of the following:

For New Analysis Dimension: Select this option to create a 5Why with a new analysis dimension and analysis type. The new 5Why is added as a sibling of the parent 5Why.

For New Analysis Type: Select this option to create a 5Why with the same analysis dimension but with a new analysis type. The new 5Why is added as a child of the parent 5Why. It inherits the analysis dimension of the parent 5Why.

Click Add.

The Why question is automatically added as the last Why. Depending on the option you have selected in the Add New 5Why section, the relevant panel opens where you can create a new 5Why.

Add the required defective item.

Repeat the steps until you have added all the required Why questions.

7. Repeat the steps until you have added all the required 5Whys and their Why questions.

8. To view a hierarchical view of the Why questions that you added to the 5Why, select a 5Why in the left pane, and click the Methodology tab in the right pane.

9. To capture the current view of the 5Why, click Save Diagram.

The snapshot is added as an attachment in the Attachments tab of the 5Why. You can view the snapshot in the Preview section of the Overview tab. If you have used any of the following characters in the name of a 5Why or Why question, an error occurs when you click Save Diagram:

Single quotation mark (')

Double quotation mark (“)

Slash (/)

Backslash ()

Colon ( :)

Less than (<)

Greater than (>)

Vertical bar (|)

Tilde (~)

Back tic (`)

10. To display a snapshot of the 5Why when you print it, do the following:

In the Attachments tab, for the snapshot, click inside the Visible In Report column to display the check box that defines this property.

Set the value of this column to True.

11. To print the current view of the 5Why, do the following:

Click Print Diagram.

The 5Why opens in a new browser tab.

Print the 5Why from your browser.

12. Click Full Screen in the Methodology tab to maximize the view, and click Exit Full Screen to return to the default view.