Add quality actions and attachments to defects, 5Whys, Whys, Ishikawas, or Ishikawa causes

You can add the quality actions and attachments required to investigate a defect, a 5Why, a Why, an Ishikawa, or an Ishikawa cause.

After adding the quality actions and attachments, you can view them in the

Information

panel for a selected object. This provides a summary of the associated quality actions and attachments.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

4. To add multiple attachments to a defect, 5Why, Why, Ishikawa, or Ishikawa cause, do the following:

In the Overview tab, click View  > Show RCA Tree to display the Root Cause Analysis Tree panel. The panel displays the entire Root Cause Analysis tree structure containing the problem description defect and its child defects, 5Whys, and Ishikawas that you have added. You can also open the linked failures and defective items from the Related Failure and Defective Item columns, respectively. The panel allows you to retain the context of root cause analysis while navigating to different locations in Teamcenter.

Navigate to the folder containing the attachments.

Select the required attachment, and drag it to the defect, 5Why, Why, Ishikawa, or Ishikawa cause.

You can also select the required attachment, and click Dataset in the Root Cause Analysis Tree panel. The attachment is added to the defect, 5Why, Why, Ishikawa, or Ishikawa cause that is selected in the Root Cause Analysis Tree panel.

Repeat the steps until you have added all the required attachments.

5. To add a single attachment or quality action to a defect, 5Why, Why, Ishikawa, or Ishikawa cause, do the following:

Click the Root Cause Analysis work mode.

In the left pane of the Root Cause Analysis work mode, expand the required defects, 5Whys, or Ishikawa where you want to add attachments and quality actions.

Select the required defect, 5Why, Why, Ishikawa, or Ishikawa cause where you want to add attachments and quality actions.

To add attachments, do the following:

In the right pane, click the Attachments tab.

In the Files section, click Add to .

In the Add panel, click Choose File to select the required file and click the Add button. When you add an image as an attachment to a defect, a preview of the image appears in the Preview section of the Overview tab. Additionally, a thumbnail of the image appears next to the object in the following locations:

Left pane of the Root Cause Analysis work mode

Attachments tab in the right pane

Tile in the Methodology tab in the right pane

To add quality actions, in the right pane, click the Quality Action tab and do the following:

Click Add to and click one of the following:

Add Quality Action to create a new quality action.

Add Quality Action from Template to create a new quality action from a template.

Add Quality Action as a Template to create a new quality action and set it as a template.

When you open the quality action, you can view the source defect, a 5Why, a Why, an Ishikawa, or an Ishikawa cause and the parent Problem Solving process in the Where Used tab.

After adding the required quality actions, you can assign responsible users as follows:

Select the required quality actions and click Assign Responsible User.

In the Assign Responsible User panel, type a name or title to filter the list of users.

Select the required user and click Add.