Mark the root causes of the Problem Solving process

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

4. After you complete the root cause analysis, select the defect, Why, or Ishikawa cause that is the root cause of the Problem Solving process, and do one of the following:

Choose More Commands > Manage > Mark as Root Cause.

In the left pane, right-click a defect, Why, or Ishikawa cause, and choose Mark as Root Cause.

In the Methodology tab in the right pane, select the Why or Ishikawa cause, choose More Commands > Manage > Mark as Root Cause. If you have marked a Why or an Ishikawa cause as the root cause of the Problem Solving process, it is indicated with a red border on the containing box.

In the Relations tab in the right pane, select the defect, choose More Commands > Manage > Mark as Root Cause.

You can mark multiple defects, Whys, or Ishikawa causes as the root cause. When you do this, the values of the parent object's Analysis Dimension and Analysis Type are populated in the defect, Why, or Ishikawa cause. If you remove the root cause mark, these values are removed too.In the left pane, when you mark a defect, Why, or Ishikawa cause as the root cause, the icon is populated in the Root Cause column.

Note The root causes appear in the Problem Solving report.

5. To remove the root cause mark on an object, and do one of the following:

Choose More Commands > Manage > Remove as Root Cause.

In the left pane, right-click a defect, Why, or Ishikawa cause, and choose Remove as Root Cause.

In the Methodology tab in the right pane, select the Why or Ishikawa cause, choose More Commands > Manage > Remove as Root Cause.

In the Relations tab in the right pane, select the object, choose More Commands > Manage > Remove as Root Cause.