Add the Is/Is Not questions that define the Is/Is Not analysis

Add the Is/Is Not questions by asking "What is the problem?" and "What is not the problem?" to further refine the understanding of the problem. This iterative process helps you narrow down the possible causes and come up with a problem statement. A well-defined problem statement helps you to identify the root cause of the Problem Solving process.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the Problem Solving process that you want to edit.

3. Click the Root Cause Analysis work mode.

4. In the left pane of the Root Cause Analysis work mode, select the problem description defect.

5. In the right pane, click the Is/Is Not Analysis tab.

6. Click Add.

7. In the Name box, type a name for the Is/Is Not question.

Note If Teamcenter Copilot Quality is available, you can prompt it to create suggestions for your quality data.

8. From the WH Question Type list, select the type of the Is/Is Not question.

9. In the Is box, type what is the problem?

10. In the Is Not box, type what is not the problem?

11. In the Is/Is Not Difference box, type the difference between what is and what is not the problem?

12. If any parameters change during the analysis, specify the date of the change in the Parameter Change Date.

13. Describe the parameter change in the Parameter Change Description box.

14. Type any open points to be clarified in the Proceeding Open Points box.

15. Specify the due date of the open points in the Proceeding Due Date.

16. Click Add.

17. To define the Fundamental Problem, do the following:

From the work area toolbar, click Edit.

Based on the analysis of the Is/Is Not questions, you can enter the fundamental problem in the Fundamental Problem box.

When you define the fundamental problem, you can focus on it, and perform your investigation.

Click Save.

18. To add attachments to an Is/Is Not question, do the following:

Select and open the Is/Is Not question.

Click the Attachments tab.

In the Files section, click Add .

In the Add panel, click Select File to browse to and select the required file, and click the Add button.

After adding the attachments, you can view them in the Information panel for a selected Is/Is Not question. This provides a summary of the associated attachments.

If you have added images and PDF files as attachments, they appear in Preview for a selected Is/Is Not question. You can mark up a PDF or an image file within the universal viewer. You can also specify which level of users can view the markups.

19. To assign responsible users to an Is/Is Not question, do the following:

Select the required Is/Is Not question and click Assign Responsible User.

In the Assign Responsible User panel, type a name or title to filter the list of users.

Select the required user and click Assign.

20. To delete an Is/Is Not question, do the following:

Select the required Is/Is Not question and click Delete.

In the confirmation message, click Delete.