Assign the Issue Owner, Issue Approver, and External Users to the issue

After creating an issue, you can assign the users who are designated as Issue Owner, Issue Approver, and External User.

The Issue Owner updates the issue at each stage and submits the issue for approval depending on the workflow used by your organization. For example, the Issue Owner adds the symptom defects and submits the issue for approval.

The Issue Approver reviews the work of the Issue Owner and provides feedback if further changes are required. If no changes are required, the Issue Approver approves the work at that stage. The issue is then reassigned to the Issue Owner to continue work on it. For example, the Issue Approver reviews the symptom defects entered by the Issue Owner and then approves the issue. The issue is reassigned to the Issue Owner to work on the next stage: for example, derive Problem Solving processes from the symptom defects.

If your company has signed a partner contract with one of your vendors, then you can assign the partner representatives of the vendor to work on the issue as External Users.

Procedure

1. From Launcher, click Changes .

If this option is unavailable, search for it. You can pin it from the search results for future access.

2. From the CHANGES folder, select and open the issue that you want to edit.

3. Click the Team tab.

4. To add an Issue Owner, do the following:

In the Issue Owner section, click Add .

In the Add panel, search for and select the user to be assigned as the Issue Owner, and click Add.

If the Issue Owner changes, you can replace the existing Issue Owner:

Select the existing Issue Owner in the Issue Owner section, and click Replace .

In the Replace panel, search for and select the required user, and click Add.

Note The issue must always have an Issue Owner assigned to it.

5. To add an Issue Approver, do the following:

In the Issue Approver section, click Add .

In the Add panel, search for and select the users to be assigned as the Issue Approvers in the Users tab and click Add.

If the Issue Approver changes, you can replace the existing Issue Approver:

Select the existing Issue Approver in the Issue Approver section, and click Replace .

In the Replace panel, search for and select the required user, and click Add.

6. To add an External User, do the following:

In the External User section, click Add .

In the Add panel, search for and select the users to be assigned as the External Users in the Users tab and click Add.

To remove External Users, select them, and click Remove Participant .