Perform a root cause analysis > Perform a root cause analysis by using the 5Whys methodology

Edit the 5Whys and their Why questions

After adding the required 5Whys and their Why questions, you can edit them and attach the required documents.

Procedure

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From the CHANGES folder, select and open the Problem Solving process that you want to edit.
Click the Root Cause Analysis work mode.
In the left pane of the Root Cause Analysis work mode, select and expand the required defect that contains the 5Whys and their Why questions to be edited.
To edit a 5Why in the Overview tab, select it and do the following:

Choose More Commands > Edit > Summary .

In the Overview tab in the right pane, make the required updates.

In the More Information section, click the Details box, and add detailed content such as text, tables, or graphics in the rich text editor.

Use the Full Screen view to view all information entered in the Details box.

From the Analysis Dimension list, update the dimension of the analysis being done in the 5Why:

Occurrence: Select this option to identify why the problem occurred.

Non-Detection: Select this option to identify why the problem was not detected earlier.

Note You can edit the Analysis Dimension of a 5Why only if the 5Why is a child of the problem description defect.

From the Analysis Type list, update the type of analysis that you want to perform:

Specific: Select this option to identify why the specific problem occurred.

Detection: Select this option to identify why the problem was not detected earlier.

Systemic: Select this option to identify why the system allowed the problem to occur.

Choose More Commands > Edit > Save Edits .

Choose More Commands > Edit > Summary .

In the Overview tab in the right pane, make the required updates.

From the Evaluation list, select the current status of the Why. Select one of the following:

Draft: Indicates that the Why is created.

Investigating: Indicates that the investigation is in progress to evaluate if the Why is valid.

Confirmed: Confirms that the Why is valid.

Invalidated: Confirms that the investigation has proven that the Why is invalid.

After the analysis is done, you can use this property to indicate whether the Why is valid or not.

In the More Information section, click the Details box, and add detailed content such as text, tables, or graphics in the rich text editor.

Use the Full Screen view to view all information entered in the Details box.

Choose More Commands > Edit > Save Edits .

To edit a 5Why or its Why questions in the Methodology tab, select it and do the following:

Click Start Edit in the work area toolbar.

Select the 5Why or a Why, click the text to be updated, and make the required updates.

Click Save Edits in the work area toolbar.

Repeat the steps until you complete editing the required 5Whys and their Why questions.